Privacy Policy

Welcome to Kite Kuveni Kalpitiya ("we," "our," or "us"). We operate a boutique luxury resort, water sports center, and certified Ceylon gemstone vault based in Kalpitiya, Sri Lanka.

We respect your privacy and are committed to protecting the personal information you share with us through our website, resort bookings, WhatsApp consultations, and private gem acquisitions. This Privacy Policy explains how your information is collected, used, disclosed, and safeguarded when you visit our website or interact with our services.

We collect personal information that you voluntarily provide to us when you make a booking, request a gemstone consultation, or contact us. This includes:

• Identity & Contact Details: Full name, email address, phone number, nationality, and passport details required for resort registration.
• Booking & Stay Information: Check-in/check-out dates, villa preferences, dietary requirements, and custom itinerary selections.
• Water Sports & Activity Data: Kite surfing experience level (IKO certification), equipment sizing, and medical disclosures for activity safety.
• Gemstone Inquiries & Transactions: Inquiries regarding certified sapphires/rubies, ring mounting specifications, WhatsApp video recordings, and delivery addresses for insured shipping.
• Technical & Usage Data: IP address, browser type, device information, and currency preferences gathered automatically via cookies when visiting our site.

We utilize the collected information strictly for legitimate operational purposes, including:

• Resort Reservations: Processing villa bookings, airport transfers, and guest dining preferences.
• Kite Sports Safety: Assigning suitable IKO instructors, gear sizing, and lagoon safety boat standby.
• Gem Certification & Shipping: Issuing NGJA/GIA lab certificates and arranging door-to-door courier insurance.
• Direct Communication: Sending booking confirmations and 4K daylight video inspection clips on WhatsApp.

We understand that high-value gemstone acquisitions require strict confidentiality. All private villa viewings, custom jewelry designs, valuation records, and courier recipient details are kept in secured, encrypted environments.

We never publish photos or details of client purchases without explicit written consent. High-value courier shipments are dispatched under discreet exterior packaging with non-descriptive labeling to ensure security.

We do not sell, rent, or trade your personal data to third-party marketers. We only share necessary information with trusted partners for core service execution:

• Gemological Testing Laboratories: National Gem & Jewellery Authority (NGJA) or GIA for gemstone testing and certificate registration.
• Insured Logistics Providers: FedEx Express, DHL, or Brink's for insured international delivery.
• Payment Service Providers: Encrypted banking and payment gateways for transaction processing.
• Legal Obligations: Compliance with Sri Lankan immigration laws for tourist registration.

Our website uses cookies to enhance your browsing experience. Cookies remember your currency preference (USD, LKR, EUR), save items in your "My Trip" builder, and analyze anonymous site traffic.

You can disable cookies in your browser settings at any time; however, some site features (such as currency switching or trip planning) may require cookies to function properly.

We employ SSL/TLS encryption for all data transmitted on our website. Server databases are monitored with strict access controls and firewall protection. Personal data is retained only for as long as necessary to fulfill booking services and statutory tax compliance.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of incomplete or inaccurate data.
• Deletion: Request erasure of your personal data when no longer required for legal obligations.
• Opt-Out: Unsubscribe from marketing messages or promotional updates at any time.